FIX: Windows 10/xi is stuck on the Welcome screen

Milan has been enthusiastic nigh PCs ever since his childhood days, and this led him to have interest in all PC-related technologies. Before joining WindowsReport, he worked every bit a front-end web developer. Read more than

Updated:

Posted: March 2020

  • Some users complained that Windows gets stuck on the Welcome screen.
  • A computer gets stuck on the Welcome screen commonly after an update or afterward inbound a password.
  • A quick fix for that is to scan the Bone for arrangement bugs.
  • Also, the Internet connection might be interfering sometimes.

Windows logo pointing finger

XINSTALL BY CLICKING THE DOWNLOAD FILE

Windows ten is a corking operating system, simply sometimes sure bugs can occur. Speaking of which, users reported that Windows ten can get stuck on a Welcome screen.

Today we're going to show you exactly what to exercise to solve this.

How can I prepare Windows x getting stuck on the Welcome screen?

one. Disconnect from the Internet

disconnect from the internet

According to users, Windows ten gets stuck on the login screen because it's trying to connect to your wireless connection.

To set up this issue, be certain to temporarily disable your Wi-Fi and check if that solves the problem. If y'all're non a network administrator, you can unplug your Wi-Fi dongle and check if that solves the problem.

If you don't use a Wi-Fi connection at all, disconnect your Ethernet cable and check if the problem still appears.

Few users too advise to use an Ethernet connexion instead of Wi-Fi.

According to them, disabling the Wi-Fi and connecting the PC directly to a router fixed the problem, so you might want to try that equally well.

2. Check your hardware

check your hardware

According to users, sometimes this issue can occur due to faulty hardware such as a faulty internal SD card.

To fix it, users had to disconnect the problematic device from the motherboard.

This solution might require you to open up your computer case, then if your PC is still under warranty or if you don't know how to properly remove hardware, you should try a different solution.

Looking for the best hardware diagnostic tools? Here are the best options.

3. Disconnect your USB devices

disconnect usb devices

Many users employ all sorts of USB devices such as keyboards, mice, Bluetooth, or Wi-Fi adapters.

A few users reported that their PC was stuck on the Welcome screen due to their USB keyboard and mouse.

To fix the problem, y'all just disconnect all your USB devices, including your keyboard and mouse, and try to boot without them.

Users also reported that disconnecting all USB devices fixed the trouble for them, then exist sure to try that.

four. Apply a debugging software

I of the easiest means to quickly troubleshoot the problem, even if you don't know the cause, is to use a arrangement restoring and optimization software such as Restoro.

The tool volition thoroughly browse your PC and discover corrupted files or faulty registry entries that might have led to your device freezing onto the log-in screen.

Most certainly, Restoro will also look into other processes that affect your system'southward functioning in society to better it and prevent similar crashes in the futurity.

Since you can't access the total arrangement, you will most probably have to install the tool in Rubber Style, which runs on minimal resource.

  1. Restart your PC while it boots. Echo this stride several times until you see Preparing Automated Repair message.
  2. When that happens, click on Avant-garde options.
  3. Now choose Troubleshoot > Avant-garde options > Startup Settings. Click the Restart button.
  4. Once your PC restarts, you'll see a list of options. Select whatever version of Safety Way by pressing the appropriate cardinal.

Using Restoro is extremely intuitive and no farther activeness will be necessary on your office. Likewise, once yous have the software, you will be able to utilise it for farther monitoring your device performance parameters and take the appropriate actions.

⇒ Get Restoro

5. Disable Credential Manager

  1. Enter Prophylactic Fashion equally shown in the first solution.
  2. Printing Windows Key + R and enter services.msc. Press Enter or click OK.
  3. In the Services window, locate Credential Manager service on the listing and double click it to open its properties.
  4. When the Properties window opens, prepare the Startup type to Disabled and click Apply and OK to relieve changes.
  5. Restart your PC and check if the problem still appears.

Some users merits that this problem occurred on their PC because Credential Manager was disabled, and then if this service is disabled on your PC, be sure to enable it and check if that solves the problem.

Users also merits that this trouble was caused by Windows Update service. To fix the problem, you lot need to change the startup type of this service. To practise that, you just have to follow these steps:

  1. Open the Services window.
  2. Locate Windows Update service on the listing and double click it to open its backdrop.
  3. When the Properties window opens, fix the Startup blazon to Automatic (Delayed Start) and click on Apply and OK to save changes.

After doing that, restart your PC and cheque if the problem still appears.

6. Disable Fast Startup feature

  1. Press Windows Key + Due south and enter command console. Select Control Panel from the listing of results.
  2. When Control Panel opens, select Power Options.
  3. Select Choose what the power button does from the bill of fare on the left.
  4. Click on Change settings that are currently unavailable.
  5. Uncheck Turn on fast startup (recommended) pick and click on Save changes.

Later on you disable Fast Startup feature, your PC might start a bit slower but the problem with the Welcome screen should be stock-still.

Expert Tip: Some PC issues are difficult to tackle, especially when it comes to corrupted repositories or missing Windows files. If you are having troubles fixing an error, your organization may be partially broken. We recommend installing Restoro, a tool that volition scan your machine and identify what the mistake is.
Click here to download and start repairing.

Fast Startup is a useful Windows ten feature because it saves your data in one case you shut down your PC allowing it to offset faster. however, yous should monitor information technology in instance it cause trouble such every bit this one.

seven. Remove your laptop battery

how do i get past the welcome screen freeze

If you're having this trouble with your laptop, you might be able to fix it by removing its bombardment. But turn off your laptop and remove the battery for a minute or 2.

Then, insert the battery back and check if the problem still appears. If yous accept an extra laptop battery, you lot can try replacing your old battery and check if that helps.

viii. Remove SmartPass

remove smartpass

Everybody uses third-party applications, but sometimes these applications can interfere with your operating organization and cause this and other problems to announced.

Several users reported that SmartPass application was responsible for this problem on their PC. To fix the event, yous need to beginning Windows ten in Safety Mode and uninstall the problematic application.

Later removing the application, cheque if the result still persists.

9. Remove your fingerprint reader software

A fingerprint reader is 1 of the best means to protect your PC from unauthorized admission, still, certain problems with it can occur.

Several users claim that this result was caused by fingerprint reader software, and in order to fix the upshot you lot demand to remove the software.

To remove the software, first, yous need to enter Safety Mode by following the steps from the showtime solution. After doing that, uninstall the fingerprint reader software and cheque if the consequence is resolved.

ten. Remove recently installed updates

  1. Enter Safe Mode again.
  2. Open up the Settings app. The fastest way to do that is to printing Windows Cardinal + I.
  3. When the Settings app opens, go to Update & security.
  4. Now click on Update history.
  5. A list of all recently installed updates will appear. Memorize the names of the contempo updates. Click on Uninstall updates.
  6. Now you should meet the list of contempo updates. Locate the problematic updates on the list and double click them to remove them.

If removing the updates fixes the problem, you lot might want to temporarily prevent Windows from installing these updates.

Windows updates are important, only sometimes these updates tin can lead to certain issues on your PC.

xi. Delete the Ngc directory

  1. Offset your Windows in Rubber Mode.
  2. When Safe Manner starts, navigate to this directory: 
                  C:WindowsServiceProfilesLocalServiceAppDataLocalMicrosoft

    Keep in mind that some of these files are hidden so you demand to bear witness subconscious files and folders. To do that, click the View tab at the top and bank check Subconscious items.

  3. Look for Ngc folder and try to delete it. By default, this binder is protected by the system, so you'll need to take buying over information technology first. To do that, right click the directory and cull Properties from the menu.
  4. Go to the Security tab and click on Avant-garde.
  5. When the Advanced Settings window opens, click on Change in the Owner department.
  6. Enter your user name in the Enter the object proper noun to select and click on Check Names push. If everything is in order, click on OK to salvage changes.
  7. Check Supervene upon owner on subcontainers and objects and click on Use and OK to salve changes.
  8. A security warning might appear. Click Yes to continue.
  9. After doing that, y'all'll have a full control over the Ngc binder. At present y'all merely have to delete information technology from your PC.

In one case you delete the binder, simply restart your PC and the problem should be resolved. Keep in mind that this solution works if you're using a Pivot number to sign in to Windows 10. If you aren't using a Pin, this solution might not work for you lot.

12. Disable wireless WAN adapter in BIOS

Disable Wireless WAN adapter in BIOS

If you're getting stuck on a Welcome screen in Windows 10, you might exist able to solve the problem simply by disabling the wireless WAN adapter in BIOS.

To learn more about this feature and to run across how to disable it, nosotros strongly advise that you bank check your motherboard manual for detailed instructions.

12. Perform an Automatic Repair

perform an automatic repair
  1. Restart your figurer a few times during the kicking sequence. Click on the Advanced options push button once it appears.
  2. Now select Troubleshoot > Advanced options > Automated Repair.
  3. Automatic Repair volition at present start. Follow the instructions on the screen to consummate the repair.

If you can't find the Automated Repair selection, you tin can use Startup Repair instead. Later you consummate the repair process, the issue should be resolved.

13. Use Command Prompt

  1. Restart your computer a couple of times while your PC boots to starting time Automatic Repair.
  2. Click on Advanced options button once it appears.
  3. Now select Troubleshoot > Advanced options > Control Prompt.
  4. When Command Prompt opens, enter sfc /scannow to browse and repair your PC. This command will check for file corruption and repair it. Some users are suggesting to utilise chkdsk c: /f /r control instead, so be sure to try it.
  5. Afterward the browse is completed, restart your PC and check if the problem still appears.
fix windows login freeze with command prompt

Several users reported that you can fix this trouble but by using bootrec command . To do that, you need to starting time Command Prompt past using the steps in a higher place and enter one of the post-obit commands (or each in plough) + Enter:

  • bootrec /fixmbr
  • bootrec /fixboot
  • bootrec /scanos
  • bootrec /rebuildbcd

After the commands are executed, check if the mistake message still appears. Some users are suggesting to attempt using these commands instead:

  • bcdedit /consign C:BCD_Backup
  • C:
  • cd boot
  • attrib bcd -southward -h -r
  • ren c:bootbcd bcd.former
  • bootrec /RebuildBcd

14. Restart Windows Update service

restart windows update service
  1. Enter Condom Mode as explained above.
  2. Printing Windows Key + Ten to open Win + Ten card and choose Command Prompt (Admin) from the carte. (If Control Prompt isn't available, yous can as well apply PowerShell every bit an administrator.)
  3. When Control Prompt opens, you need to enter the following commands:
    • net stop wuauserv
    • cd %systemroot%
    • ren SoftwareDistribution SD.former
    • cyberspace outset wuauserv

After doing that, close Control Prompt and restart your PC. Now cheque if the trouble is resolved.

xv. Use System Restore

use system restore to fix windows freeze
  1. Restart your PC few times during the boot until the Automated Repair bulletin appears.
  2. Now go to Troubleshoot > Advanced options > System Restore.
  3. Select your username and enter your password.
  4. Click on Next, select the desired restore point and follow the instructions on the screen to restore your PC.
  5. After your PC is restored, cheque if the problem still appears.

Few users claim that performing Arrangement Restore fixed the problem for them, and so be sure to endeavour it.

Too, any recent problems will exist fixed when choosing to restore your arrangement to a previous state.

16. Reset Windows 10

If the problem yet persists, you might want to effort resetting Windows 10 equally a last solution. Earlier we start, we have to warn y'all that a Windows 10 reset will remove all your files from the C drive, and so you should back them up.

To back up your files, yous'll demand to employ the Rubber Style. In addition, you might need a Windows 10 installation media, then you lot might have to use a Media Creation Tool to create it.

After backing up your files, yous tin reset Windows 10 past following these steps:

  1. Restart your PC few times until you beginning Automatic Repair.
  2. Choose Troubleshoot > Reset this PC > Remove everything.
  3. For the adjacent step you might exist asked to insert Windows 10 installation media, so be sure to have information technology set up.
  4. At present select your version of Windows and click on Only the drive where Windows is installed > Just remove my files.
  5. You should now see a list of changes that reset volition perform. If you lot're set to showtime, click on Reset push.
  6. Now follow the instructions on the screen to complete the reset.

One time the reset is complete, you'll have a fresh installation of Windows and the trouble should exist permanently stock-still.

As we already mentioned, this solution will remove all files from your system drive, so apply information technology only if other solutions tin't fix this problem.

Has your Windows x ever got stuck on Login? If such is the case, don't be shy to share your experience and any other possible solutions by hitting the comments section below.